Big Health and Care Conversation - what we heard

Big Health and Care logo

During the second half of 2018 Horsham and Mid-Sussex Clinical Commissioning Group (CCG) and Crawley Clinical Commissioning Group (CCG) carried out joint engagement with and listened to 225 members of the public, patients, voluntary sector organisations, partners and colleagues to find out what matters to them most and to talk about the challenges that we all face in health and social care.

We had face-to-face conversations with 202 members of the public, patients, voluntary sector organisations, partners and colleagues at our large scale events on 14 June 2018 in Crawley, 26 July 2018 in Horsham, and 2 August 2018 in Haywards Heath. 23 people also participated via our online Big Health and Care Survey.

Many of the people that we spoke to were representatives of, and had links to, wider groups and communities. Therefore, the feedback gathered was much wider than members of the public, patients, partners, and voluntary sector organisations who attended an event or participated in the Big Health and Care Survey.

We expected that our conversations would, at times, be difficult, as we focused on the issues we face and restricted finances, but we were also able explore areas that we want to develop and improve upon.

The conversation was guided by “Talking Points”, chosen according to previous feedback.

  • Staying healthy and helping people maintain their independence
  • Using primary and urgent care services
  • Referral for hospital or specialist care
  • Caring for the frail and keeping people out of hospital
  • Mental Health
  • Using medicines appropriately
We promised to share the feedback we heard and how that feedback has already started to influence planning and shape improved services for the future. A summary of our finding is available here.

A full account of the feedback can be made available upon request via or call us on 01293 600300 ext. 4053  

View or download the event booklet and presentations

If you need any documents in an alternative format, such as Easy Read, Large Print, Braille, audio or alternative language, please contact us 01293 600300 ext. 3392.  

Useful information

Looking for other ways to get involved?