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SECAmb CQC inspection report

Following the publication of the CQC's latest inspection report on SECAmb (both 999 and 111 services), which went into the public domain this morning, please find a statement on behalf of the commissioning CCGs below for your information and onward cascade where relevant.

Today’s publication of the inspection reports for the South East Coast Ambulance Service (SECAmb) is indicative of the longstanding challenges the Trust has faced. As health commissioners of this service we continue to work collaboratively with the Trust to ensure consistent quality of care and safe services for the people we serve. 

We recognise that the new leadership team at SECAmb and caring workforce have considerable challenges to overcome to firmly embed new processes and implement their agreed action plans.

The Kent, Surrey and Sussex clinical commissioning groups take the CQC ratings and subsequent recommendations extremely seriously and will, alongside regulators, continue to support the Trust to deliver the programme of work needed to sustain improvements.   

The Trust is already starting to make some progress on substantive recruitment of staff and engaging with local partners. They have also recently moved their Emergency Operating Centre to modern facilities which improve the working environment of their staff, have implemented a new Computer Aided Dispatch (CAD) system and the street triage and NHS 111 services are working effectively. We are encouraged to see that the NHS 111 service provided by SECAmb has been rated separately as Good in the Safe, Responsive, Caring and Effective domains and Outstanding for the Well Led domain.

Across the three counties the CCGs have already made specific improvements to the way the ambulance service contract is managed to enable more consistent and robust support and streamlined scrutiny of any quality concerns in Kent, Surrey and Sussex. We see the upcoming Quality Summit involving the Trust, NHS England, NHS Improvement, CQC and commissioners as an important and critical opportunity which allows us to identify the additional actions required.

We understand that whole system change will not happen overnight, and so remain committed to supporting the Trust to drive substantial improvements at pace, that deliver lasting change for the patient population that need this life-saving service.

Geraldine Hoban

Accountable Officer – NHS Horsham and Mid Sussex CCG

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