Patient Transport Service

The Sussex Non-Emergency Patient Transport Service (PTS) is responsible for safely and effectively transporting eligible patients from their home to their NHS appointments, so that they can receive the health care for which they are booked. This includes escorting frail and vulnerable patients to and from the location at which their care is delivered, such as a specific ward or department within a hospital site, and helping them with booking in if needed. It does not include primary care appointments such as GP or dentist appointments, or visits to a pharmacy.

From 1 April 2017, the Sussex Patient Transport Service (PTS) is run by South Central Ambulance Service NHS Foundation Trust (SCAS). 

SCAS has a wealth of experience in running similar services and is rated ‘good’ by the CQC. The CQC specifically highlighted the care that SCAS staff provide to patients using its patient transport service, rating it as ‘outstanding’.

If you believe you are eligible for patient transport, you or your health professional will need to make your booking with SCAS. You can find out how to do that here.

Repatriation of Sussex Patients

All bookings for the repatriation of Sussex registered patients back to the county should be made with South Central Ambulance Service NHS Foundation Trust as our contracted provider. Their contact number for bookings is detailed below, along with the times when bookings can be made by phone.  For long distance journeys SCAS require 24 hour notice.

SCAS Contact Centre – 0300 123 9841

07:00-20:00 Monday to Saturday

08:00-17:00 Sundays and Bank Holidays

If SCAS are unable to complete the journey they may liaise with local PTS providers to complete the journey on their behalf. If neither of these options is possible then please contact Keith Hoare or Derek Laird at HWLH CCG to discuss your journey request, on 07584 642177 or keith.hoare@nhs.net and derek.laird@nhs.net.